Community Guidelines

Be honest about what you are advertising, be straight with people about money, and treat others the way you would want to be treated when spending a large sum on a home in Abuja (FCT), Nigeria.

When publishing listings on GidaHaven, you must never:

• Post a phantom property that does not exist, or that you have no legal mandate or owner authorization to advertise.
• Leave a listing live after the property has been rented, sold, or withdrawn from the market.
• Advertise fictitious teaser prices, or conceal mandatory agency commissions, legal retainers, or service charges.
• Upload watermarked photographs or media taken by other agents without explicit copyright permission.
• Post identical duplicate properties repeatedly to flood search results and game ranking algorithms.

All members of the GidaHaven community must adhere to respectful conduct. You must not:

• Harass, threaten, extort, or intimidate clients, landlords, or fellow real estate professionals.
• Post content that is discriminatory, including refusing or targeting clients on the basis of ethnicity, tribe, religion, gender, disability, or marital status.
• Impersonate another agent, licensed surveying firm, or registered property development firm.
• Harvest contact details from listings for unsolicited bulk SMS, email spam, or third-party telemarketing.
• Fabricate fake reviews or solicit deceptive ratings for your own agency profile.
• Abuse or threaten customer support representatives and compliance administrators.
• Create alternate accounts to evade a freeze, a ban or a verification rejection.

You must not:

• Scrape, crawl, or bulk-copy property records, agent profiles, or pricing indexes without written API authorization.
• Build competing real estate databases using content hosted on GidaHaven.
• Attempt unauthorized access to another user's dashboard, agency settings, or verification submissions.
• Interfere with the network infrastructure, cryptographic cookies, or uptime of the service.

Depending on the severity and frequency of infractions, our team may take the following actions:

• Edit or immediately take down non-compliant listings.
• Temporarily hide listings pending investigation of consumer reports.
• Revoke verified badges.
• Freeze the account: every listing and deal is hidden and nothing new can be published while we look into it.
• Ban the account: sign-in ends, and the person's email, phone, name, CAC number and ID details are kept for a year so that any new account that matches is flagged for our team to review.

We act swiftly and decisively where required to protect searchers from financial loss or safety hazards. Where an active paid boost is cancelled due to guideline violations, no refund is issued — see our Boost & Spotlight Refund Policy.

Use the Report Listing button available on every property page, or email us at support@gidahaven.com. If you suspect an active fraud or financial scam, consult our Safety & Anti-Fraud Guide immediately for step-by-step reporting protocols.